FOLLOW-UP

"The Fortune is in the Follow-up"!  You will hear this often, and it so true.

These are some of the times it's important for us to follow up:

• After Sharing a CD/DVD

• After a guest has attended a Wellness Presentation

• After someone attended a Prevention Plus+ event

• Before a customer's second box of Juice Plus+ is due to ship

• After a 3-way call

• After someone has taken a look at the business (either your 'presentation' or at an event)

Follow-up after Sharing Juice Plus+

Practice until you know you are speaking with boldness and confidence especially when you are "asking for the sale".

You could print these onto 3x5 cards and keep them by the phone so you know the questions that you need to ask them, and your responses to most frequently asked questions. Before you call, put a smile on your face - that puts a smile in your voice! Smile and Dial.

1. "Hi .... how are you? Is this a good time to talk?" Get straight to the point and refer back to your previous conversation; remind them of their interest (the reason you told your Story), and the CD/DVD/video you shared with them: "I'm calling about the video I shared with you".

2. "Did you have a chance to watch the video?" Then listen well to what they say, ask questions to learn more about their interest and their need for Juice Plus+.

3. "Did the information make sense to you?" (the logic); tell your Story again briefly. "Juice Plus+ is the most thoroughly researched nutritional product in history and the top selling nutritional product in a capsule in the world... because it works!"

4. "How did you feel about the information?" (the emotion). "What do you think would happen to your health if you and your family ate Juice Plus+ every day?

5. "I would love you to try Juice Plus + for 4 months and see what it could do for you! Are you ready to get started?" "We take major credit cards, debit cards, or you can do a bank draft; which would you prefer?"

6. "I can have Juice Plus+ shipped out to you tomorrow, and you'll have it in 5-7 days. I will give you a call after you've received your order, is that ok with you?"

Write these down (in your own words) and practice them with your sponsor, a family and close friends ("do me a favor, I need to practice!").

Typical Questions/Objections

Q: How much is it?  and how do I get it?

A: "THAT'S THE BEST PART!!!  For several pounds of fruit and veggies it's less than $1.50 a day!!!  It comes in a 4 month supply (4 red cap bottles - the fruit capsules and 4 green cap bottles - the vegetable capsules), but you pay in monthly installments of $41.75 (plus tax in some states). You are in complete control, and there's a money-back guarantee on unopened product."

Q: It seems a bit expensive (although we rarely hear this these days).

A: "I know how you feel (I felt the same way until I found that...), but expensive compared to what? to degenerative disease? that's expensive!! What is your health worth to you? My family just would not be without Juice Plus+ at any cost, because of the results we have seen." (you may need to tell your story again, or add more details to what you already told them.)

"Try taking $1.50 to the grocery store and buying fruit and veggies with it - that's what Juice Plus+ costs - and that produce won't even be organic! To me, Juice Plus+ is the best value I know for $1.50 a day."

With the Children’s Health Study you and (name) will both get Juice Plus+ for that price; so a family of 4 will get Juice Plus+ for less than $3 a day!

Q: Could Juice Plus+ help with my ... (disease, condition, problem, eg: high cholesterol)?

A: "We advise you to take Juice Plus+ for your health, not for your sickness. When you look through the Juice Plus+ Research and realize that (statistically) you will see ALL these results when you take Juice Plus+ consistently every day, doesn't it make sense that you will be getting healthier?"

There are other Frequently Asked Questions and Answers in your Starter Guide.

Taking and Placing the Order

If you are taking the order over the phone it helps to complete this Order Form, asking your new customer for all the information needed; then you can file it in a 3-ring binder along with other notes about this customers. You do NOT need their signature on the form, unless they complete it themselves. We use this Order Form at Wellness Parties and when exhibiting Juice Plus+ at a Trade Show or Health Fair.

When they say "yes" place their order at your Virtual Office or by calling the Preferred Customer Dept. at 1-800-347-6350.

If you don't have an email address for them, ask for it. "If it's ok with you, I'll send you an occasional email with new information about health and nutrition."

Once you have a customer, learn to use our Customer Care system to keep them and convert some into Representatives.

New Customer Email or Letter

We prefer to email our new customers using this Welcome Email. Alternatively you can use one of these letters as a template for your first follow-up to welcome a new customer:

New Customer Letter      •      New Family Plan Customer Letter      •      New CHS Customer Letter

It's important to advise your customer to start slowly; since they often don't read emails (properly) you should call them to make sure they start slowly. Here's some advice on that and more from Dr. Mitra Ray, dispelling several common myths about how and when to take Juice Plus+.

More on Follow-up

Quite often, good follow-up will open the door for a Connection Call; hearing from a complete stranger is often just what your prospect (for the product or the business) needs to make a decision.

Here's more on follow-up:

Follow-up After Wellness Presentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  page 7.7

Organize Your Customer Care Follow-up Efforts and Business . . . . . . . . . . . . . . . . . page 8.5

Post Card Follow-up Program . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  page 8.13

Good follow-up makes all the difference between success and failure. Poor follow-up results in us 'dropping the ball' which terminates the play.

Learn how to follow-up well, in a timely fashion, asking the right questions, listening well, and responding sensitively and you'll hear few "no"s.

Follow-Up Scheduling

Your Virtual Office makes scheduling follow-up easy:

• My Prospects > Prospect Follow-up

• Select Prospect > Follow-up button

• Fill in form > Save

(Daily reminders appear on your Home Page Calendar)

• My Customers > Customer Search and Follow-up

• Click on Advanced Search

• Select Criteria > Run Report

• Personal File > Address Book

• Search > Customers (drop-down menu)

• Click icon for Edit or View Contact Details

• Type in Reference Note > Save Reference Note

• Click Save or Save and Schedule a Follow-up

(Follow-ups scheduled from your Address Book will appear on your calendar as either Tasks or Appointments)