Virtual Tracking

Below is an example of the email Juice Plus+ sends to guide you in good Customer Care.

We have added a question to each of Calls 1, 2 and 3, which will help you identify good prospects for the business while you are engaged in customer care.

Subject: Virtual Tracking Report

Virtual Tracking Report for DOE, JENNIFER for 01 NOV 2008
This Virtual Tracking report is sent to you automatically to help you
keep track of your new Juice Plus+ customers -- and remind you when
to call them -- during their first 100 days.

Instructions: In the left hand column you will find your customer’s Preferred Customer Automatic Reorder number, along with the ship date for their initial Juice Plus+ order and which telephone call you need to make this week: Call #1, Call #2 or Call #3. (Listed further below you will find the key things you want to accomplish on each
call.)

In the center column you will find your customer’s name, phone number & e-mail address. The right hand column shows which Juice Plus+ product or products your customer purchased.
————————————————————————
ARO.ID/DT/CALL PREFERRED CUSTOMER PRODUCT SHIPPED
————— ————————— —————————-
2517129 JACKY SMITH CHEWABLES (8 PAC) JP+
SHIP:10/21/2008 P:770-475-0405
Call#:1 E: jsmith@yahoo.com
CALL 1
What to do on Call #1 (approximately 10 days after product shipped)

*THANK YOUR CUSTOMER AGAIN for becoming a Juice Plus+ customer.
*Confirm that they received their order.
*Confirm that they also received an e-mail from NSA telling them that their product has been shipped. (Double check their e-mail address if they didn’t, and let NSA Distributor Support know.)
*Confirm that they are taking Juice Plus+ according to the directions.
*Answer any questions or concerns they may have.

Ask: "What are your expectations for yourself and your family in taking
Juice Plus+?"    
------------------------------------------------------------------------
CALL 2
What to do on Call #2  (approximately 30 days after product shipped)

*Confirm that they are still taking Juice Plus+ as directed.
*Congratulate them on developing the Juice Plus+ habit.
*Extend a special invitation to attend a Prevention Plus+ Seminar or Wellness Presentation.
*Be prepared to discuss e-Customer messages 2 & 3.
*Have something ready to send (another audiotape or CD, the research brochure, an article you’ve found, etc..) that reinforces the Juice Plus+ habit.

Ask: "Since watching the DVD, how would you describe the relationship between
nutrition and disease? Have you noticed any other changes in your or your family’s
eating habits and lifestyle?   
------------------------------------------------------------------------
CALL 3
What to do on Call #3  (approximately 100 days after product shipped)

*Confirm that they are still taking Juice Plus+ as directed.
*Congratulate them on maintaining the Juice Plus+ habit.
*Extend a special invitation to attend a Prevention Plus+ Seminar or Wellness Presentation.
*Be prepared to discuss e-Customer messages 4 through 7. (Copies of e-Customer messages can be obtained via your Virtual Franchise Owner’s Manual.)

*At this point your customer should be on their last “twin pack” of Juice Plus+. If this is not the case and they have run out or they are behind schedule, let them know that you will move up or postpone their next shipment (as appropriate). Then call the Preferred Customer Line at 800-347-6350 (or go to your Virtual Office) and set a new ship date for your customer.
*Reinforce that staying healthy is a lifetime commitment.

Ask: "Who are some of the people you would love to see taking Juice Plus+?
(Or if your customer has shared some of her positive experiences with Juice Plus+)
Who have you shared these results with?"