Customer Care

Customers are the heartbeat and the life-blood of our business. Above all else, we as partners with the Juice Plus+ Company must go above and beyond to ensure that our customers have an incredible experience with our products and community. Through exquisite customer care you will not only deepen their belief in Juice Plus+, but also develop your relationship with them so they may be open to joining our mission and becoming a part of your team!

There are three key elements to great Customer Care (these will give you a Masters in Customer Care!):

  1. Know your customer
  2. Engage your customer
  3. Create a Raving Fan

HERE’S AN OUTLINE OF THE FIRST 120 DAYS CUSTOMER CARE

Most of this can be handled by text, message or email, but there are three which require phone call conversations.

DAY 1

  • Know your customer’s objective (this is a conversation!) using the Customer Profile
  • Add customer to our customer FB group (with their permission)
  • Send congratulations ‘Hero’ image.

DAY 2

  • Send message: “I’m excited that you are beginning your Juice Plus+ journey! Once your box arrives, please send me a pic of you opening it!”
  • Send ‘thank you’ image:

DAY 5

  • Send message: “You will want to take 2 of each color capsule every day with a full glass of water.”
  • Send ‘proper use’ image:

DAY 10

Send ‘Drop Zone’ image and explain what it is. (Where to keep your Juice Plus+ so you remember it.)

DAY 15

DAY 20 

  • Check in with Customer – Any results? Give suggestions! Have they been taking JP+ consistently?
  • Send ‘have you noticed’ image:

DAY 30 

Send ‘Congratulations’ image:

DAY 40 

  • Check Preferred Customer Genealogy for Declines and Cancellations.
  • Send another image (there are lots below!):

DAY 60

Send a sample or a video link of a product your customer is not taking yet. For example, JP+ Complete. https://youtu.be/-T8sjKnSTDM

DAY 90

Send ‘Did you know?’ image

TWO WEEKS BEFORE NEXT SHIP DATE

THESE IMAGES CAN BE USED AT EACH STEP IN OUR CUSTOMER CARE PLAN (a picture is worth 1,000 words!)

Click here to download all these images.